Terms and Conditions

First Code Academy

(Effective on May 16, 2016)

By enrolling into programs offered through First Code Academy Limited and any of its related companies or subsidiaries (collectively referred to as “First Code”), the applicant and parent acknowledge and agree to our Terms and Conditions as specified below:

Enrollment

  • Enrollment in First Code courses may be subject to pre-course assessment to determine student's suitability to enroll in lessons.
  • First Code reserves the right to refuse the admission of any student who, in its opinion, does not meet the minimum requirement for courses and/or may impact the learning of other students' at the center.
  • First Code reserves the right to discontinue a student's enrollment at any time due to non-payment of tuition in part or in full, disruptive behavior in class or at the center, or negative impact on other students' learning.
  • Confirmation of the student's specific class placement/enrollment is only confirmed once the student has completed registration on our online system.
  • First Code reserves the right to reschedule or cancel a student’s enrollment at any time due to the class size of less than a minimum of 3 students per class.
  • First Code reserves the right to change the class instructor for courses or individual private lessons as deemed appropriate or necessary. First Code is not required to provide prior notice for such arrangements.
  • Requests to switch courses or skip course levels will be subject to First Code’s assessment and course availability.

Tuition

  • Students must settle all course fees 2 weeks before course commencement (ie. For Fall Term 2016 that starts on September 2, all course fees must be settled by August 19). First Code reserves the right to withdraw or preclude the student from attending class if student had not settled the course fee.
  • All tuition fees are calculated according to the published rates in the current brochure and website or the latest published amendment, if any.
  • Tuition encompases a package of a certain number of class/hour as indicated on First Code webpage (www.firstcodeacademy.com). Therefore, no pro rata payment will be accepted.
  • Tuition must be paid online at the time of registration. Cheques or bank transfer are only accepted if a First Code representative confirms registration and provides the bank account number.
  • Tuitions are non-refundable once the student's placement has been confirmed.

Withdrawals, Refunds, Cancellations, and Make-up Class

Refunds
  • We do not provide refunds of course fees, except in the event that the student’s application for enrollment is not accepted, course applied is cancelled, or class withdrawals.
  • In the event that First Code offers a revised arrangement for cancelled courses, students have the right to decline the arrangements offered and choose to receive a refund on a pro-rata basis of the course fee collected as soon as possible and in any event no later than one month after the notification date of the course cancellation.
  • We will inform the parent/student of refund arrangements either by phone or in writing (e-mail).
  • Customers must fill in their refund details provided by First Code by email. No refunds can be made without the necessary details containing all indicated information.
  • We will issue a refund receipt to the parent/student and parent/student are required to sign to acknowledge receipt of the refunded payment.
  • First Code reserves the right to change the price and offer promotions at any time to respond to market. No refund for any promotion codes missed. Also, Promotion codes cannot be used in conjunction with each other.
  • Refunds will be done through Paypal if it is within 180 days from the transaction date. In case this cannot be applied, a bank transfer or cheque will be the form of refund.

Course Cancellations
  • For classes cancelled due to unexpected public health warnings, i.e. swine flu, First Code will try to accommodate the majority with makeup classes but with no guarantee.
  • Classes will not be cancelled during AMBER or RED rainstorm signal.
  • For classes cancelled due to severe weather conditions, such as Typhoon 8 or above, or BLACK rainstorm signal, First Code will try to make accommodate the majority with no guarantee.
  • Classes will not be cancelled if weather signals for Typhoon 8 or Black Rain are lowered two hours before the scheduled start time of the class
  • First Code will notify students individually via phone call or email if classes will be cancelled. Parents should still pay attention to the news and Hong Kong Observatory weather reports and exercise discretion in deciding whether or not to send their children to class.

Withdrawals or Rebooking
  • Proper notice must be given for course withdrawal. Notice should be given three weeks or more prior to the start of the course. All withdrawals will be charged HK$150 for administration. First Code holds all rights in refunds, reschedules, and cancellations.
  • Any change of course location, course type, or start date after initial enrollment will result in a rebooking fee of HK$150. First Code will hold all rights in refunds, reschedules, and cancellations.

Make-up Class Arrangements
  • Make-up classes are only for Fall, Winter, and Spring Term only and are non-refundable and non-transferable. In the event of dispute, First Code holds the rights to the final decision.
  • All make-up classes need to be taken during the same term the class is missed and cannot be carried forward to another term. Outstanding make-up classes will be forfeited after the last day of the term.
  • It is the parent's responsibility to inform First Code (by filling in the form: click here) before the start of the class in the event of absence.
  • First Code will not accommodate rescheduling or make-up lesson request for notifications given less than 48 hours prior to the lesson or after lesson.
  • Make-up classes will not follow the term curriculum time and the class time will be 60 minutes.
  • A maximum of 2 make-up classes will be provided per term.
  • Students may sit in another class of their own level if the class doesn’t exceed 7 people and if their curriculum progression is the same
  • Make-up class will only be offered in the form of a group lesson where the student joins a class at the same level. Make-up classes are subject to availability and we will try our best to place the student in a class at the same level. We will try our best to provide alternative class dates/times for the make-up but do not guarantee the available timeslots will fit the student's schedule.
  • Materials from the missed class will be distributed to the student if the student is unable to attend other make-up class(es).

Program Arrangement

First Code reserves the right to make any changes to the program including curriculum, class size, class time, number of classes. This may be to the customer’s advantage or disadvantage.


Regular Term Courses
  • Course curriculum may or may not include a guest speaker who will give a sharing during class time
  • For withdrawals, cancellations, refunds, and make-up class, please refer to the appropriate section above.

Holiday Camps
  • First Code does not offer any make-up classes or refunds for missed classes for holiday camps
  • In the event of instructor absence, First Code will notify the student of any class rescheduling.

Semi-Private/Private Courses

  • All Semi-private and private lessons must be paid 2 weeks beforehand in order for us to accommodate your private scheduling.
  • Missed lesson(s) by the student are non-refundable and non-transferable. It is the parent's responsibility to contact First Code team (hello.tw@firstcodeacademy.com) to schedule lessons and notify First Code of any rescheduling.
  • In the event of tutor absence, the tutor will notify parent/student of lesson rescheduling or First Code will notify parent/student as soon as First Code is notified by the tutor. Other than rescheduling lesson due to illness, the tutor will provide 48 hours' notice or will reschedule lesson. If lesson cannot be rescheduled, the missed lesson will not be charged.

Safety

  • Parents and guardians are solely responsible for the safety of the students before and after class.
  • In case of serious accidents when immediate medical care is required, children will be sent to the nearest hospital. By accepting First Code’s terms and conditions, you have given us your consent for us to do so.

Photography and Film Material

  • By accepting First Code’s terms and conditions, the participant accepts that First Code freely can use all photography, film and sound material that has been created by First Code and/or First Code’s staff during the program, without asking further approval from the participant. First Code reserves all rights to images and footages.
  • First Code reserves the right to use the applicant/student's work for promotional or educational purposes.
  • The consent regarding photography and film material may be withdrawn at anytime with prior written notice to First Code.
  • If you do not wish for your child(ren) to be in marketing/editorial material, please write to us at hello.tw@firstcodeacademy.com.

Liability and Force Majeure

First Code will not be liable in cases where First Code is unable to fulfill any services to which they are contractually bound because of fire, natural disaster, act of government, failure of suppliers or subcontractors, labor disputes or other reasons that are beyond First Code’s control. First Code will not be liable for loss, damage, or injury to persons or property howsoever caused, save where the liability is expressly imposed beyond exclusion by statute.These conditions do not affect your rights as defined by the consumer protection laws in your host country.

Personal Data

Your personal data will be processed by First Code both within and outside Hong Kong, primarily for the purpose of completing your booking, providing you with the products and services that you have booked. We may also inform you of new offers, products and services which may be of interest to you (including by e-mail and SMS), and you may cancel such information at any time. First Code processes your personal data in compliance with applicable data protection legislation. If you have questions about First Code’s processing of your personal data, would like to have a copy of the information First Code holds about you, or have inaccurate personal data rectified or erased, please contact First Code Academy Limited in Sheung Wan, Hong Kong.

Others

  • Parents/students agree not to reproduce, distribute or show to any other person, in whole or in part, any of the class materials, lesson notes, assessments and tests distributed by First Code without the prior written consent of First Code.
  • Parents/students are not permitted to solicit or make private arrangements for tuition with instructors/tutors employed by First Code.
  • Parents are responsible to arrange appropriate transportation or pick-up for students to and from First Code premises. First Code does not require students to sign-out or notify us when they are leaving the premises.